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Business Process Outsourcing (BPO) is the contracting of a specific business task, such as payroll, to a third-party service provider. Usually, BPO is implemented as a cost-saving measure for tasks that a company requires but does not depend upon to maintain its position in the marketplace. BPO is often divided into two categories: back office outsourcing, which includes internal business functions such as billing or purchasing, and front office outsourcing, which includes customer-related services such as marketing or tech support.

BPO that is contracted outside a company's own country is sometimes called offshore outsourcing. BPO that is contracted to a company's neighboring country is sometimes called nearshore outsourcing, and BPO that is contracted within the company's own country is sometimes called onshore outsourcing.

The most common examples of BPO are call centers, human resources, accounting and payroll outsourcing.

Use of a BPO as opposed to an application service provider (ASP) usually also means that a certain amount of risk is transferred to the company that is running the process elements on behalf of the outsourcer. BPO includes the software, the process management, and the people to operate the service, while a typical ASP model includes only the provision of access to functionalities and features provided or 'served up' through the use of software, usually via web browser to the customer. BPO is a part of the Outsourcing Industry. It is dependent on Information Technology, hence it is also referred to as Information Technology Enabled Services or ITES.
Knowledge Process Outsourcing, or Legal Process Outsourcing are some of the sub sets of Business Process Outsourcing.

Industry Size

India has revenues of 6.4 billion USD[2] from offshore BPO and 36 billion USD from IT and total BPO. India thus has some 5-6 % share of the total BPO Industry, but a commanding 63% share of the offshore component. This 63% is a drop from the 70% offshore share that India enjoyed last year, despite the industry growing 38% in India last year, other locations like South Africa, Philippines and Eastern Europe have emerged to take a share of the market. China too is trying to grow from a very small base in this industry, though the industry is expected to continue to grow in India. Its market share of the offshore piece is expected to reduce.

Business process outsourcing (BPO) is a broad term referring to outsourcing in all fields. A BPO differentiates itself by either putting in new technology or applying existing technology in a new way to improve a process.

Business Process Outsourcing (BPO) is the delegation of one or more IT-intensive business processes to an external provider that in turn owns, administers and manages the selected process based on defined and measurable performance criteria. Business Process Outsourcing (BPO) is one of the fastest growing segments of the Information Technology Enabled Services (ITES) industry. Few of the motivation factors as to why BPO is gaining ground are:

Generally outsourcing can be defined as - *An organization entering into a contract with another organization to operate and manage one or more of its business processes.
Different Types of Services Being Offered By BPO's

  1. Customer Support Services
    Our customer service offerings create a virtual customer service center to manage customer concerns and queries through multiple channels including voice, e-mail and chat on a 24/7 and 365 days basis. Service Example: Customers calling to check on their order status, customers calling to check for information on products and services, customers calling to verify their account status, customers calling to check their reservation status etc.

  2. Technical Support Services
    Our technical support offerings include round-the-clock technical support and problem resolution for OEM customers and computer hardware, software, peripherals and Internet infrastructure manufacturing companies. These include installation and product support, up & running support, troubleshooting and Usage support.

Service Example:
Customers calling to resolve a problem with their home PC, customers calling to understand how to dial up to their ISP, customers calling with a problem with their software or hardware.

  1. Telemarketing Services
    Our telesales and telemarketing outsourcing services target interaction with potential customers for 'prospecting' like either for generating interest in products and services, or to up-sell / promte and cross sell to an existing customer base or to complete the sales process online. Service Example: Outbound calling to sell wireless services for a telecom provider, outbound calling to retail households to sell leisure holidays, outbound calling to existing customers to sell a new rate card for a mobile service provider or outbound calling to sell credit or debit cards etc.

  2. Employee IT Help-desk Services
    Our employee IT help-desk services provide technical problem resolution and support for corporate employees.

Service Example:
of this service include level 1 and 2 multi-channel support across a wide range of shrink wrapped and LOB applications, system problem resolutions related to desktop, notebooks, OS, connectivity etc., office productivity tools support including browsers and mail, new service requests, IT operational issues, product usage queries, routing specific requests to designated contacts and remote diagnostics etc.

  1. Insurance Processing
    Our insurance processing services provide specialized solutions to the insurance sector and support critical business processes applicable to the industry right from new business acquisition to policy maintenance to claims processing.

Service Example:
New Business / Promotion:
Inbound/outbound sales, Initial Setup, Case Management, Underwriting, Risk assessment, Policy issuance etc.
Policy Maintenance / Management:
Record Changes like Name, Beneficiary, Nominee, Address; Collateral verification, Surrender Audits Accounts Receivable, Accounting, Claim Overpayment, Customer care service via voice/email etc.

  1. Data Entry Services / Data Processing Services

Service Example:

  1. Data Conversion Services

Service Example:

  1. Scanning, OCR with Editing & Indexing Services

Service Example:

  1. Book Keeping and Accounting Services

Service Example:

  1. Form Processing Services:

Service Example:

  1. Internet / Online / Web Research

Service Example:

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15:["$","time",null,{"dateTime":"Mon Jul 25 2011","className":"text-gray-500 dark:text-gray-400","children":"Jul 25, 2011"}] 16:["$","p",null,{"className":"text-gray-700","children":"Data entry services: I appreciate the service of BPO it help online outsourcing to step ahead.we are interested to do business with any outsourcing company around the world .please let me know about your company profile and terms and condition.."}] 17:["$","div",null,{"className":"flex items-center mt-4 space-x-4","children":["$","button",null,{"type":"button","className":"flex items-center font-medium text-sm text-gray-500 hover:underline dark:text-gray-400","children":[["$","svg",null,{"className":"mr-1.5 w-3 h-3","aria-hidden":"true","xmlns":"http://www.w3.org/2000/svg","fill":"currentColor","viewBox":"0 0 20 18","children":["$","path",null,{"d":"M18 0H2a2 2 0 0 0-2 2v9a2 2 0 0 0 2 2h2v4a1 1 0 0 0 1.707.707L10.414 13H18a2 2 0 0 0 2-2V2a2 2 0 0 0-2-2Zm-5 4h2a1 1 0 1 1 0 2h-2a1 1 0 1 1 0-2ZM5 4h5a1 1 0 1 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is the way in which it helps to increase a company’s flexibility."}],["$","div",null,{"className":"flex items-center mt-4 space-x-4","children":["$","button",null,{"type":"button","className":"flex items-center font-medium text-sm text-gray-500 hover:underline dark:text-gray-400","children":[["$","svg",null,{"className":"mr-1.5 w-3 h-3","aria-hidden":"true","xmlns":"http://www.w3.org/2000/svg","fill":"currentColor","viewBox":"0 0 20 18","children":["$","path",null,{"d":"M18 0H2a2 2 0 0 0-2 2v9a2 2 0 0 0 2 2h2v4a1 1 0 0 0 1.707.707L10.414 13H18a2 2 0 0 0 2-2V2a2 2 0 0 0-2-2Zm-5 4h2a1 1 0 1 1 0 2h-2a1 1 0 1 1 0-2ZM5 4h5a1 1 0 1 1 0 2H5a1 1 0 0 1 0-2Zm2 5H5a1 1 0 0 1 0-2h2a1 1 0 0 1 0 2Zm9 0h-6a1 1 0 0 1 0-2h6a1 1 0 1 1 0 2Z"}]}],"Reply"]}]}]]}] 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Your article is very informative and a useful one. You have filled me with knowledge and I really appreciate you for this. Well, The BPO industry is a niche industry that have been a main source of income for real estate agents across the United States over the past fewer years. \nRegards,\n[book conversion](http://www.dataentry-outsourcing.com/)"}],["$","div",null,{"className":"flex items-center mt-4 space-x-4","children":["$","button",null,{"type":"button","className":"flex items-center font-medium text-sm text-gray-500 hover:underline dark:text-gray-400","children":[["$","svg",null,{"className":"mr-1.5 w-3 h-3","aria-hidden":"true","xmlns":"http://www.w3.org/2000/svg","fill":"currentColor","viewBox":"0 0 20 18","children":["$","path",null,{"d":"M18 0H2a2 2 0 0 0-2 2v9a2 2 0 0 0 2 2h2v4a1 1 0 0 0 1.707.707L10.414 13H18a2 2 0 0 0 2-2V2a2 2 0 0 0-2-2Zm-5 4h2a1 1 0 1 1 0 2h-2a1 1 0 1 1 0-2ZM5 4h5a1 1 0 1 1 0 2H5a1 1 0 0 1 0-2Zm2 5H5a1 1 0 0 1 0-2h2a1 1 0 0 1 0 2Zm9 0h-6a1 1 0 0 1 0-2h6a1 1 0 1 1 0 2Z"}]}],"Reply"]}]}]]}] 1e:T40f,data:image/svg+xml;utf8,%3Csvg%20width%3D%2232%22%20height%3D%2232%22%20viewBox%3D%220%200%2032%2032%22%20%0A%20%20%20%20%20%20%20%20%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20role%3D%22img%22%20aria-label%3D%22Avatar%20for%20Guest%22%3E%0A%20%20%20%20%20%20%3Crect%20width%3D%22100%25%22%20height%3D%22100%25%22%20fill%3D%22hsl(280%2C%2080%25%2C%2050%25)%22%20rx%3D%223.2%22%20%2F%3E%0A%20%20%20%20%20%20%3Ctext%20x%3D%2250%25%22%20y%3D%2250%25%22%20%0A%20%20%20%20%20%20%20%20%20%20%20%20font-family%3D%22sans-serif%22%20%0A%20%20%20%20%20%20%20%20%20%20%20%20font-size%3D%2212.8%22%20%0A%20%20%20%20%20%20%20%20%20%20%20%20font-weight%3D%22bold%22%20%0A%20%20%20%20%20%20%20%20%20%20%20%20fill%3D%22%23FFFFFF%22%20%0A%20%20%20%20%20%20%20%20%20%20%20%20text-anchor%3D%22middle%22%20%0A%20%20%20%20%20%20%20%20%20%20%20%20dominant-baseline%3D%22central%22%0A%20%20%20%20%20%20%20%20%20%20%20%20style%3D%22user-select%3A%20none%3B%22%3E%0A%20%20%20%20%20%20%20%20G%0A%20%20%20%20%20%20%3C%2Ftext%3E%0A%20%20%20%20%3C%2Fsvg%3E1a:["$","div","79146130604438",{"className":"border-l-4 border-gray-200 pl-4","children":[["$","div",null,{"className":"flex items-center gap-2 mb-2","children":["$","address",null,{"className":"flex items-center mb-6 not-italic","children":["$","div",null,{"className":"inline-flex items-center text-sm text-gray-900 dark:text-white","children":[["$","img",null,{"className":"mr-3 w-8 h-8 rounded-full","src":"$1e","alt":"Guest"}],["$","a",null,{"href":"/author/guest_73325980156310","rel":"author","className":"font-bold capitalize hover:underline dark:text-white","children":"Guest"}],["$","span",null,{"className":"mx-1 text-md text-gray-400 dark:text-gray-500","children":"·"}],"$undefined",["$","span",null,{"className":"mx-1 text-md text-gray-400 dark:text-gray-500","children":"·"}],["$","time",null,{"dateTime":"Sat Dec 04 2010","className":"text-gray-500 dark:text-gray-400","children":"Dec 4, 2010"}],"$undefined"]}]}]}],["$","p",null,{"className":"text-gray-700","children":"Book Conversion: Business Process Outsourcing (BPO) is the delegation of one or more IT-intensive business processes to an external provider that in turn owns, administers and manages the selected process based on defined and measurable performance criteria. Business Process Outsourcing (BPO) is one of the fastest growing segments of the Information Technology Enabled Services (ITES) industry.\n\nRegards,\n[book conversion](http://www.dataentry-outsourcing.com)"}],["$","div",null,{"className":"flex items-center mt-4 space-x-4","children":["$","button",null,{"type":"button","className":"flex items-center font-medium text-sm text-gray-500 hover:underline dark:text-gray-400","children":[["$","svg",null,{"className":"mr-1.5 w-3 h-3","aria-hidden":"true","xmlns":"http://www.w3.org/2000/svg","fill":"currentColor","viewBox":"0 0 20 18","children":["$","path",null,{"d":"M18 0H2a2 2 0 0 0-2 2v9a2 2 0 0 0 2 2h2v4a1 1 0 0 0 1.707.707L10.414 13H18a2 2 0 0 0 2-2V2a2 2 0 0 0-2-2Zm-5 4h2a1 1 0 1 1 0 2h-2a1 1 0 1 1 0-2ZM5 4h5a1 1 0 1 1 0 2H5a1 1 0 0 1 0-2Zm2 5H5a1 1 0 0 1 0-2h2a1 1 0 0 1 0 2Zm9 0h-6a1 1 0 0 1 0-2h6a1 1 0 1 1 0 2Z"}]}],"Reply"]}]}]]}] 1b:["$","$L1f",null,{"postId":"75814997590422","endCursor":"79146130604438","initialComments":[{"id":"79253236351382","content":"data entry outsourcing: Ya I am agree with you The benefits of business process outsourcing are beyond saving time and money.I am interested to work with you. please send me company full details.Thanks for sharing this informative article.","contentHtml":"data entry outsourcing: Ya I am agree with you The benefits of business process outsourcing are beyond saving time and money.I am interested to work with you. please send me company full details.Thanks for sharing this informative article.","metadata":null,"isApproved":true,"createdAt":"$D2011-08-08T06:33:00.000Z","updatedAt":"$D2011-08-08T06:33:00.000Z","authorId":"73325980156310","postId":"75814997590422","parentId":null,"author":{"id":"73325980156310","nickName":"Guest","username":"guest_73325980156310","email":"guest@example.com","role":"USER","isAdmin":false,"image":null,"metadata":null,"salt":null,"publicKey":null,"lastLogin":null,"failedAttempts":0,"lockedUntil":null,"recoveryPhraseHash":null,"recoveryCreatedAt":null,"createdAt":"$D2005-01-01T00:00:00.000Z","updatedAt":"$D2005-01-01T00:00:00.000Z"}},{"id":"79250971427222","content":"Data entry services: I appreciate the service of BPO it help online outsourcing to step ahead.we are interested to do business with any outsourcing company around the world .please let me know about your company profile and terms and condition..","contentHtml":"Data entry services: I appreciate the service of BPO it help online outsourcing to step ahead.we are interested to do business with any outsourcing company around the world .please let me know about your company profile and terms and condition..","metadata":null,"isApproved":true,"createdAt":"$D2011-07-25T06:01:00.000Z","updatedAt":"$D2011-07-25T06:01:00.000Z","authorId":"73325980156310","postId":"75814997590422","parentId":null,"author":{"id":"73325980156310","nickName":"Guest","username":"guest_73325980156310","email":"guest@example.com","role":"USER","isAdmin":false,"image":null,"metadata":null,"salt":null,"publicKey":null,"lastLogin":null,"failedAttempts":0,"lockedUntil":null,"recoveryPhraseHash":null,"recoveryCreatedAt":null,"createdAt":"$D2005-01-01T00:00:00.000Z","updatedAt":"$D2005-01-01T00:00:00.000Z"}},{"id":"79248740057494","content":"BPO: Thanks for sharing your views about BPO.I also think that BPO is the way in which it helps to increase a company’s flexibility.","contentHtml":"BPO: Thanks for sharing your views about BPO.I also think that BPO is the way in which it helps to increase a company’s flexibility.","metadata":null,"isApproved":true,"createdAt":"$D2011-07-13T12:43:00.000Z","updatedAt":"$D2011-07-13T12:43:00.000Z","authorId":"73325980156310","postId":"75814997590422","parentId":null,"author":{"id":"73325980156310","nickName":"Guest","username":"guest_73325980156310","email":"guest@example.com","role":"USER","isAdmin":false,"image":null,"metadata":null,"salt":null,"publicKey":null,"lastLogin":null,"failedAttempts":0,"lockedUntil":null,"recoveryPhraseHash":null,"recoveryCreatedAt":null,"createdAt":"$D2005-01-01T00:00:00.000Z","updatedAt":"$D2005-01-01T00:00:00.000Z"}},{"id":"79195757609366","content":"book conversion: Thanks for such a nicely written. Your article is very informative and a useful one. You have filled me with knowledge and I really appreciate you for this. Well, The BPO industry is a niche industry that have been a main source of income for real estate agents across the United States over the past fewer years. \nRegards,\n[book conversion](http://www.dataentry-outsourcing.com/)","contentHtml":"book conversion: Thanks for such a nicely written. Your article is very informative and a useful one. You have filled me with knowledge and I really appreciate you for this. Well, The BPO industry is a niche industry that have been a main source of income for real estate agents across the United States over the past fewer years. \nRegards,\n[book conversion](http://www.dataentry-outsourcing.com/)","metadata":null,"isApproved":true,"createdAt":"$D2011-02-12T07:47:46.000Z","updatedAt":"$D2011-02-12T07:47:46.000Z","authorId":"73325980156310","postId":"75814997590422","parentId":null,"author":{"id":"73325980156310","nickName":"Guest","username":"guest_73325980156310","email":"guest@example.com","role":"USER","isAdmin":false,"image":null,"metadata":null,"salt":null,"publicKey":null,"lastLogin":null,"failedAttempts":0,"lockedUntil":null,"recoveryPhraseHash":null,"recoveryCreatedAt":null,"createdAt":"$D2005-01-01T00:00:00.000Z","updatedAt":"$D2005-01-01T00:00:00.000Z"}},{"id":"79146130604438","content":"Book Conversion: Business Process Outsourcing (BPO) is the delegation of one or more IT-intensive business processes to an external provider that in turn owns, administers and manages the selected process based on defined and measurable performance criteria. Business Process Outsourcing (BPO) is one of the fastest growing segments of the Information Technology Enabled Services (ITES) industry.\n\nRegards,\n[book conversion](http://www.dataentry-outsourcing.com)","contentHtml":"Book Conversion: Business Process Outsourcing (BPO) is the delegation of one or more IT-intensive business processes to an external provider that in turn owns, administers and manages the selected process based on defined and measurable performance criteria. Business Process Outsourcing (BPO) is one of the fastest growing segments of the Information Technology Enabled Services (ITES) industry.\n\nRegards,\n[book conversion](http://www.dataentry-outsourcing.com)","metadata":null,"isApproved":true,"createdAt":"$D2010-12-04T13:16:47.000Z","updatedAt":"$D2010-12-04T13:16:47.000Z","authorId":"73325980156310","postId":"75814997590422","parentId":null,"author":{"id":"73325980156310","nickName":"Guest","username":"guest_73325980156310","email":"guest@example.com","role":"USER","isAdmin":false,"image":null,"metadata":null,"salt":null,"publicKey":null,"lastLogin":null,"failedAttempts":0,"lockedUntil":null,"recoveryPhraseHash":null,"recoveryCreatedAt":null,"createdAt":"$D2005-01-01T00:00:00.000Z","updatedAt":"$D2005-01-01T00:00:00.000Z"}}]}]