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7:T40f,data:image/svg+xml;utf8,%3Csvg%20width%3D%2232%22%20height%3D%2232%22%20viewBox%3D%220%200%2032%2032%22%20%0A%20%20%20%20%20%20%20%20%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20role%3D%22img%22%20aria-label%3D%22Avatar%20for%20Sunny%22%3E%0A%20%20%20%20%20%20%3Crect%20width%3D%22100%25%22%20height%3D%22100%25%22%20fill%3D%22hsl(151%2C%2071%25%2C%2051%25)%22%20rx%3D%223.2%22%20%2F%3E%0A%20%20%20%20%20%20%3Ctext%20x%3D%2250%25%22%20y%3D%2250%25%22%20%0A%20%20%20%20%20%20%20%20%20%20%20%20font-family%3D%22sans-serif%22%20%0A%20%20%20%20%20%20%20%20%20%20%20%20font-size%3D%2212.8%22%20%0A%20%20%20%20%20%20%20%20%20%20%20%20font-weight%3D%22bold%22%20%0A%20%20%20%20%20%20%20%20%20%20%20%20fill%3D%22%23FFFFFF%22%20%0A%20%20%20%20%20%20%20%20%20%20%20%20text-anchor%3D%22middle%22%20%0A%20%20%20%20%20%20%20%20%20%20%20%20dominant-baseline%3D%22central%22%0A%20%20%20%20%20%20%20%20%20%20%20%20style%3D%22user-select%3A%20none%3B%22%3E%0A%20%20%20%20%20%20%20%20S%0A%20%20%20%20%20%20%3C%2Ftext%3E%0A%20%20%20%20%3C%2Fsvg%3E8:T1354,<p>Customer relationship management (CRM) is a broad term that covers concepts used by companies to manage their relationships with customers, including the capture, storage and analysis of customer information.</p>
<h2>Aspects of CRM</h2>
<p>There are <strong>three</strong> aspects of CRM which can each be implemented in isolation from each other:</p>
<ul>
<li>Operational CRM- automation or support of customer processes that include a company’s sales or service representative</li>
<li>Collaborative CRM- direct communication with customers that does  not include a company’s sales or service representative (“self service”)</li>
<li>Analytical CRM- analysis of customer data for a broad range of purposes</li>
</ul>
<p>META Group (acquired by Gartner in April 2005) developed this  conceptual architecture in the late-1990s, and dubbed it the “CRM  Ecosystem”</p>
<h3>Operational CRM</h3>
<p>Operational CRM provides support to "front office" business processes, including sales, marketing and service. Each interaction with a customer is generally added to a  customer's contact history, and staff can retrieve information on  customers from the database as necessary.</p>
<p>One of the main benefits of this contact history is that customers  can interact with different people or different contact “channels” in a  company over time without having to repeat the history of their  interaction each time.</p>
<p>Consequently, many call centers use some kind of CRM software to support their call centre agents.</p>
<h3>Collaborative CRM</h3>
<p>Collaborative CRM covers the direct interaction with customers. This  can include a variety of channels, such as internet, email, automated  phone (Automated Voice Response AVR). It can generally be equated with  “self service”.</p>
<p>The objectives of Collaborative CRM can be broad, including cost reduction and service improvements.</p>
<h3>Analytical CRM</h3>
<p>Analytical CRM analyses customer data for a variety of purposes including</p>
<ul>
<li>design and execution of targeted marketing campaigns to optimise marketing effectiveness</li>
<li>design and execution of specific customer campaigns, including customer acquisition, cross-selling, up-selling, retention</li>
<li>analysis of customer behaviour to aid product and service decision making (e.g. pricing, new product development etc.)</li>
<li>management decisions, e.g. financial forecasting and customer profitability analysis</li>
<li>prediction of the probability of customer defection (churn).</li>
</ul>
<p>Analytical CRM generally makes heavy use of predictive analytics.</p>
<h3>Strategy</h3>
<p>Several commercial CRM software packages are available which vary in  their approach to CRM. However, CRM is not just a technology, but  rather a holistic approach to an organisation's philosophy in dealing with its customers. This includes policies and processes, front-of-house customer service, employee training, marketing, systems and information  management. Hence, it is important that any CRM implementation  considers not only technology, but furthermore the broader  organisational requirements.</p>
<p>The objectives of a CRM strategy must consider a company’s specific situation and its customers needs and expectations.</p>
<h3>Technology Considerations</h3>
<p>The technology requirements of a CRM strategy can be complex and far reaching. The basic building blocks include</p>
<ul>
<li>A database to store customer information. This can be a CRM specific database or an Enterprise Data warehouse.</li>
<li>Operational CRM requires customer agent support software.</li>
<li>Collaborative CRM requires customer interaction systems, eg an interactive website, automated phone systems etc.</li>
<li>Analytical CRM requires statistical analysis software as well as software that manages any specific marketing campaigns.</li>
</ul>
<p>Each of these can be implemented in a basic manner or in a high end complex installation.</p>
<p>Successes</p>
<p>While there are numerous reports of "failed" implementations of  various types of CRM projects, these are often the result of  unrealistic high expectations and exaggerated claims by CRM vendors.</p>
<p>In contrast there are a growing number of successes. One example is the National Australia Bank (NAB) which has pursued a CRM strategy for over ten years and has won numerous awards for its efforts.</p>
<h2>Privacy and Data Security</h2>
<p>The data gathered as part of CRM must consider customer privacy and data security.  Customers want the assurance that their data is not shared with third  parties without their consent and not accessed illegally by third  parties.</p>
<p>Customers also want their data used by companies to provide a  benefit for them. For instance, an increase in unsolicited  telemarketing calls is generally resented by customers while a small  number of relevant offers is generally appreciated by customers.</p>5:["$","$4",null,{"fallback":[[["$","link","css:/assets/_layout-BzYdn0f6.css",{"rel":"stylesheet","precedence":"vite-rsc/importer-resources","href":"/assets/_layout-BzYdn0f6.css","data-rsc-css-href":"/assets/_layout-BzYdn0f6.css"}],"$undefined"],["$","div",null,{"className":"flex justify-center items-center p-8","children":["$","div",null,{"className":"animate-spin rounded-full h-8 w-8 border-b-2 border-indigo-600"}]}]],"children":["$","div",null,{"className":"bg-white/95 mt-0.5 py-6 sm:py-12","children":["$","article",null,{"className":"mx-auto w-full max-w-2xl format format-sm sm:format-base lg:format-lg format-blue dark:format-invert","children":[["$","header",null,{"className":"mb-4 lg:mb-6 not-format","children":[["$","h1",null,{"className":"mb-4 text-3xl font-extrabold leading-tight text-gray-900 lg:mb-6 lg:text-4xl dark:text-white","children":"Customer relationship management (CRM)"}],["$","address",null,{"className":"flex items-center mb-6 not-italic","children":["$","div",null,{"className":"inline-flex items-center text-sm text-gray-900 dark:text-white","children":[["$","img",null,{"className":"mr-3 w-8 h-8 rounded-full","src":"$7","alt":"Sunny"}],["$","a",null,{"href":"/author/sunny_73326181482902","rel":"author","className":"font-bold capitalize hover:underline dark:text-white","children":"Sunny"}],["$","span",null,{"className":"mx-1 text-md text-gray-400 dark:text-gray-500","children":"·"}],["$","span",null,{"className":"inline-flex items-center ml-1 text-gray-500 dark:text-gray-400","children":"4 min read"}],["$","span",null,{"className":"mx-1 text-md text-gray-400 dark:text-gray-500","children":"·"}],["$","time",null,{"dateTime":"Sun Jun 24 2007","className":"text-gray-500 dark:text-gray-400","children":"Jun 24, 2007"}],"$undefined"]}]}]]}],["$","div",null,{"className":"lead prose mt-4 text-lg leading-8 text-gray-600","children":["$","div",null,{"dangerouslySetInnerHTML":{"__html":"$8"}}]}],"$L9","$La"]}]}]}]
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15:["$","p",null,{"className":"text-gray-700","children":"The relationship with the: The relationship with the customers is very important. For example, I manage a SEO company and is very difficult to try to obtain just the best results in Google for your clients. You must talk often with they and to explain the process behind optimization. "}]
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1b:T40f,data:image/svg+xml;utf8,%3Csvg%20width%3D%2232%22%20height%3D%2232%22%20viewBox%3D%220%200%2032%2032%22%20%0A%20%20%20%20%20%20%20%20%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20role%3D%22img%22%20aria-label%3D%22Avatar%20for%20Guest%22%3E%0A%20%20%20%20%20%20%3Crect%20width%3D%22100%25%22%20height%3D%22100%25%22%20fill%3D%22hsl(280%2C%2080%25%2C%2050%25)%22%20rx%3D%223.2%22%20%2F%3E%0A%20%20%20%20%20%20%3Ctext%20x%3D%2250%25%22%20y%3D%2250%25%22%20%0A%20%20%20%20%20%20%20%20%20%20%20%20font-family%3D%22sans-serif%22%20%0A%20%20%20%20%20%20%20%20%20%20%20%20font-size%3D%2212.8%22%20%0A%20%20%20%20%20%20%20%20%20%20%20%20font-weight%3D%22bold%22%20%0A%20%20%20%20%20%20%20%20%20%20%20%20fill%3D%22%23FFFFFF%22%20%0A%20%20%20%20%20%20%20%20%20%20%20%20text-anchor%3D%22middle%22%20%0A%20%20%20%20%20%20%20%20%20%20%20%20dominant-baseline%3D%22central%22%0A%20%20%20%20%20%20%20%20%20%20%20%20style%3D%22user-select%3A%20none%3B%22%3E%0A%20%20%20%20%20%20%20%20G%0A%20%20%20%20%20%20%3C%2Ftext%3E%0A%20%20%20%20%3C%2Fsvg%3E17:["$","div","79226107593110",{"className":"border-l-4 border-gray-200 pl-4","children":[["$","div",null,{"className":"flex items-center gap-2 mb-2","children":["$","address",null,{"className":"flex items-center mb-6 not-italic","children":["$","div",null,{"className":"inline-flex items-center text-sm text-gray-900 dark:text-white","children":[["$","img",null,{"className":"mr-3 w-8 h-8 rounded-full","src":"$1b","alt":"Guest"}],["$","a",null,{"href":"/author/guest_73325980156310","rel":"author","className":"font-bold capitalize hover:underline dark:text-white","children":"Guest"}],["$","span",null,{"className":"mx-1 text-md text-gray-400 dark:text-gray-500","children":"·"}],"$undefined",["$","span",null,{"className":"mx-1 text-md text-gray-400 dark:text-gray-500","children":"·"}],["$","time",null,{"dateTime":"Thu Apr 14 2011","className":"text-gray-500 dark:text-gray-400","children":"Apr 14, 2011"}],"$undefined"]}]}]}],["$","p",null,{"className":"text-gray-700","children":"Well I truly liked reading: Well I truly liked reading the idea. This particular article supplied by an individual can be quite successful once and for all arranging. "}],["$","div",null,{"className":"flex items-center mt-4 space-x-4","children":["$","button",null,{"type":"button","className":"flex items-center font-medium text-sm text-gray-500 hover:underline dark:text-gray-400","children":[["$","svg",null,{"className":"mr-1.5 w-3 h-3","aria-hidden":"true","xmlns":"http://www.w3.org/2000/svg","fill":"currentColor","viewBox":"0 0 20 18","children":["$","path",null,{"d":"M18 0H2a2 2 0 0 0-2 2v9a2 2 0 0 0 2 2h2v4a1 1 0 0 0 1.707.707L10.414 13H18a2 2 0 0 0 2-2V2a2 2 0 0 0-2-2Zm-5 4h2a1 1 0 1 1 0 2h-2a1 1 0 1 1 0-2ZM5 4h5a1 1 0 1 1 0 2H5a1 1 0 0 1 0-2Zm2 5H5a1 1 0 0 1 0-2h2a1 1 0 0 1 0 2Zm9 0h-6a1 1 0 0 1 0-2h6a1 1 0 1 1 0 2Z"}]}],"Reply"]}]}]]}]
1c:T40f,data:image/svg+xml;utf8,%3Csvg%20width%3D%2232%22%20height%3D%2232%22%20viewBox%3D%220%200%2032%2032%22%20%0A%20%20%20%20%20%20%20%20%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20role%3D%22img%22%20aria-label%3D%22Avatar%20for%20Guest%22%3E%0A%20%20%20%20%20%20%3Crect%20width%3D%22100%25%22%20height%3D%22100%25%22%20fill%3D%22hsl(280%2C%2080%25%2C%2050%25)%22%20rx%3D%223.2%22%20%2F%3E%0A%20%20%20%20%20%20%3Ctext%20x%3D%2250%25%22%20y%3D%2250%25%22%20%0A%20%20%20%20%20%20%20%20%20%20%20%20font-family%3D%22sans-serif%22%20%0A%20%20%20%20%20%20%20%20%20%20%20%20font-size%3D%2212.8%22%20%0A%20%20%20%20%20%20%20%20%20%20%20%20font-weight%3D%22bold%22%20%0A%20%20%20%20%20%20%20%20%20%20%20%20fill%3D%22%23FFFFFF%22%20%0A%20%20%20%20%20%20%20%20%20%20%20%20text-anchor%3D%22middle%22%20%0A%20%20%20%20%20%20%20%20%20%20%20%20dominant-baseline%3D%22central%22%0A%20%20%20%20%20%20%20%20%20%20%20%20style%3D%22user-select%3A%20none%3B%22%3E%0A%20%20%20%20%20%20%20%20G%0A%20%20%20%20%20%20%3C%2Ftext%3E%0A%20%20%20%20%3C%2Fsvg%3E18:["$","div","79144352219542",{"className":"border-l-4 border-gray-200 pl-4","children":[["$","div",null,{"className":"flex items-center gap-2 mb-2","children":["$","address",null,{"className":"flex items-center mb-6 not-italic","children":["$","div",null,{"className":"inline-flex items-center text-sm text-gray-900 dark:text-white","children":[["$","img",null,{"className":"mr-3 w-8 h-8 rounded-full","src":"$1c","alt":"Guest"}],["$","a",null,{"href":"/author/guest_73325980156310","rel":"author","className":"font-bold capitalize hover:underline dark:text-white","children":"Guest"}],["$","span",null,{"className":"mx-1 text-md text-gray-400 dark:text-gray-500","children":"·"}],"$undefined",["$","span",null,{"className":"mx-1 text-md text-gray-400 dark:text-gray-500","children":"·"}],["$","time",null,{"dateTime":"Mon Nov 29 2010","className":"text-gray-500 dark:text-gray-400","children":"Nov 29, 2010"}],"$undefined"]}]}]}],["$","p",null,{"className":"text-gray-700","children":"my phone software lost please help: Dear Sir,\n\nI purchased Nokia mobile (Model No 7210 Supernova) last year.It had a warranty for one year.\nI have lodged many complaints in the past and still the Software problems keep coming up.\n\nNow I am fully dissatisfy with the services and need to get my Phone Replaced, or my\namount with the suitable interest rate and compensation, else I will file a complaint with\nthe Consumer Court under the Consumer Protection Act of 1986 Sec-12 .\n\nI seek compensation for the mental agony caused due to his deficiency in services and inconvenience faced due to the problems occurring on day to day basis.I m completely fed up and frustrated now.\n\nVasu Patil\n   House No.8, 608 B Ward Salokhe Park Kolhapur ,Maharastra\nE-mail: patilvasudeo011@gmail.com\nPh. +91-9960283244,+91-9028458244\nDt. 29/11/2010"}],["$","div",null,{"className":"flex items-center mt-4 space-x-4","children":["$","button",null,{"type":"button","className":"flex items-center font-medium text-sm text-gray-500 hover:underline dark:text-gray-400","children":[["$","svg",null,{"className":"mr-1.5 w-3 h-3","aria-hidden":"true","xmlns":"http://www.w3.org/2000/svg","fill":"currentColor","viewBox":"0 0 20 18","children":["$","path",null,{"d":"M18 0H2a2 2 0 0 0-2 2v9a2 2 0 0 0 2 2h2v4a1 1 0 0 0 1.707.707L10.414 13H18a2 2 0 0 0 2-2V2a2 2 0 0 0-2-2Zm-5 4h2a1 1 0 1 1 0 2h-2a1 1 0 1 1 0-2ZM5 4h5a1 1 0 1 1 0 2H5a1 1 0 0 1 0-2Zm2 5H5a1 1 0 0 1 0-2h2a1 1 0 0 1 0 2Zm9 0h-6a1 1 0 0 1 0-2h6a1 1 0 1 1 0 2Z"}]}],"Reply"]}]}]]}]
1d:T40f,data:image/svg+xml;utf8,%3Csvg%20width%3D%2232%22%20height%3D%2232%22%20viewBox%3D%220%200%2032%2032%22%20%0A%20%20%20%20%20%20%20%20%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20role%3D%22img%22%20aria-label%3D%22Avatar%20for%20Guest%22%3E%0A%20%20%20%20%20%20%3Crect%20width%3D%22100%25%22%20height%3D%22100%25%22%20fill%3D%22hsl(280%2C%2080%25%2C%2050%25)%22%20rx%3D%223.2%22%20%2F%3E%0A%20%20%20%20%20%20%3Ctext%20x%3D%2250%25%22%20y%3D%2250%25%22%20%0A%20%20%20%20%20%20%20%20%20%20%20%20font-family%3D%22sans-serif%22%20%0A%20%20%20%20%20%20%20%20%20%20%20%20font-size%3D%2212.8%22%20%0A%20%20%20%20%20%20%20%20%20%20%20%20font-weight%3D%22bold%22%20%0A%20%20%20%20%20%20%20%20%20%20%20%20fill%3D%22%23FFFFFF%22%20%0A%20%20%20%20%20%20%20%20%20%20%20%20text-anchor%3D%22middle%22%20%0A%20%20%20%20%20%20%20%20%20%20%20%20dominant-baseline%3D%22central%22%0A%20%20%20%20%20%20%20%20%20%20%20%20style%3D%22user-select%3A%20none%3B%22%3E%0A%20%20%20%20%20%20%20%20G%0A%20%20%20%20%20%20%3C%2Ftext%3E%0A%20%20%20%20%3C%2Fsvg%3E19:["$","div","79106955805078",{"className":"border-l-4 border-gray-200 pl-4","children":[["$","div",null,{"className":"flex items-center gap-2 mb-2","children":["$","address",null,{"className":"flex items-center mb-6 not-italic","children":["$","div",null,{"className":"inline-flex items-center text-sm text-gray-900 dark:text-white","children":[["$","img",null,{"className":"mr-3 w-8 h-8 rounded-full","src":"$1d","alt":"Guest"}],["$","a",null,{"href":"/author/guest_73325980156310","rel":"author","className":"font-bold capitalize hover:underline dark:text-white","children":"Guest"}],["$","span",null,{"className":"mx-1 text-md text-gray-400 dark:text-gray-500","children":"·"}],"$undefined",["$","span",null,{"className":"mx-1 text-md text-gray-400 dark:text-gray-500","children":"·"}],["$","time",null,{"dateTime":"Mon Sep 27 2010","className":"text-gray-500 dark:text-gray-400","children":"Sep 27, 2010"}],"$undefined"]}]}]}],["$","p",null,{"className":"text-gray-700","children":"I’d like to focus my comment on Strategy: Good view of CRM systems as a whole. I’d like to focus my comment on Strategy, a very important necessity for the success of your CRM system. Knowing where to begin with a strategy is often the hardest part. The strategy must be based on the customers' needs and the requirements of your staff to meet them. The strategy should endeavor shorter lead cycle times with customers; consider end user training; include a data audit; and establish new analytical measures tied to customer-centricity. Additional recommendations can be read from the whitepaper Intelestream has written on the subject which can be downloaded by visiting: http://www.intelestream.net/en/whitepapers/crm-as-a-strategy.html"}],["$","div",null,{"className":"flex items-center mt-4 space-x-4","children":["$","button",null,{"type":"button","className":"flex items-center font-medium text-sm text-gray-500 hover:underline dark:text-gray-400","children":[["$","svg",null,{"className":"mr-1.5 w-3 h-3","aria-hidden":"true","xmlns":"http://www.w3.org/2000/svg","fill":"currentColor","viewBox":"0 0 20 18","children":["$","path",null,{"d":"M18 0H2a2 2 0 0 0-2 2v9a2 2 0 0 0 2 2h2v4a1 1 0 0 0 1.707.707L10.414 13H18a2 2 0 0 0 2-2V2a2 2 0 0 0-2-2Zm-5 4h2a1 1 0 1 1 0 2h-2a1 1 0 1 1 0-2ZM5 4h5a1 1 0 1 1 0 2H5a1 1 0 0 1 0-2Zm2 5H5a1 1 0 0 1 0-2h2a1 1 0 0 1 0 2Zm9 0h-6a1 1 0 0 1 0-2h6a1 1 0 1 1 0 2Z"}]}],"Reply"]}]}]]}]
1a:["$","$L1e",null,{"postId":"75800082645398","endCursor":"79106955805078","initialComments":[{"id":"79267228549526","content":"Need of the hour: The past policy for business is product-centric approach. But as the competition increases in market and consumers are gradually becoming conscious about what they buy, the approach has changed from product-centric to customer-centric. And after globalization, it has become the prime requirement for any company to value its customer as king. So customer relationship management becomes an integral part of top management.","contentHtml":"Need of the hour: The past policy for business is product-centric approach. But as the competition increases in market and consumers are gradually becoming conscious about what they buy, the approach has changed from product-centric to customer-centric. And after globalization, it has become the prime requirement for any company to value its customer as king. So customer relationship management becomes an integral part of top management.","metadata":null,"isApproved":true,"createdAt":"$D2011-09-30T18:21:27.000Z","updatedAt":"$D2011-10-18T06:08:13.000Z","authorId":"73325980156310","postId":"75800082645398","parentId":null,"author":{"id":"73325980156310","nickName":"Guest","username":"guest_73325980156310","email":"guest@example.com","role":"USER","isAdmin":false,"image":null,"metadata":null,"salt":null,"publicKey":null,"lastLogin":null,"failedAttempts":0,"lockedUntil":null,"recoveryPhraseHash":null,"recoveryCreatedAt":null,"createdAt":"$D2005-01-01T00:00:00.000Z","updatedAt":"$D2005-01-01T00:00:00.000Z"}},{"id":"79232415826326","content":"The relationship with the: The relationship with the customers is very important. For example, I manage a SEO company and is very difficult to try to obtain just the best results in Google for your clients. You must talk often with they and to explain the process behind optimization. ","contentHtml":"The relationship with the: The relationship with the customers is very important. For example, I manage a SEO company and is very difficult to try to obtain just the best results in Google for your clients. You must talk often with they and to explain the process behind optimization. ","metadata":null,"isApproved":true,"createdAt":"$D2011-05-11T10:03:13.000Z","updatedAt":"$D2011-05-11T10:03:13.000Z","authorId":"73325980156310","postId":"75800082645398","parentId":null,"author":{"id":"73325980156310","nickName":"Guest","username":"guest_73325980156310","email":"guest@example.com","role":"USER","isAdmin":false,"image":null,"metadata":null,"salt":null,"publicKey":null,"lastLogin":null,"failedAttempts":0,"lockedUntil":null,"recoveryPhraseHash":null,"recoveryCreatedAt":null,"createdAt":"$D2005-01-01T00:00:00.000Z","updatedAt":"$D2005-01-01T00:00:00.000Z"}},{"id":"79226107593110","content":"Well I truly liked reading: Well I truly liked reading the idea. This particular article supplied by an individual can be quite successful once and for all arranging. ","contentHtml":"Well I truly liked reading: Well I truly liked reading the idea. This particular article supplied by an individual can be quite successful once and for all arranging. ","metadata":null,"isApproved":true,"createdAt":"$D2011-04-14T03:56:24.000Z","updatedAt":"$D2011-04-14T03:56:24.000Z","authorId":"73325980156310","postId":"75800082645398","parentId":null,"author":{"id":"73325980156310","nickName":"Guest","username":"guest_73325980156310","email":"guest@example.com","role":"USER","isAdmin":false,"image":null,"metadata":null,"salt":null,"publicKey":null,"lastLogin":null,"failedAttempts":0,"lockedUntil":null,"recoveryPhraseHash":null,"recoveryCreatedAt":null,"createdAt":"$D2005-01-01T00:00:00.000Z","updatedAt":"$D2005-01-01T00:00:00.000Z"}},{"id":"79144352219542","content":"my phone software lost please help: Dear Sir,\n\nI purchased Nokia mobile (Model No 7210 Supernova) last year.It had a warranty for one year.\nI have lodged many complaints in the past and still the Software problems keep coming up.\n\nNow I am fully dissatisfy with the services and need to get my Phone Replaced, or my\namount with the suitable interest rate and compensation, else I will file a complaint with\nthe Consumer Court under the Consumer Protection Act of 1986 Sec-12 .\n\nI seek compensation for the mental agony caused due to his deficiency in services and inconvenience faced due to the problems occurring on day to day basis.I m completely fed up and frustrated now.\n\nVasu Patil\n   House No.8, 608 B Ward Salokhe Park Kolhapur ,Maharastra\nE-mail: patilvasudeo011@gmail.com\nPh. +91-9960283244,+91-9028458244\nDt. 29/11/2010","contentHtml":"my phone software lost please help: Dear Sir,\n\nI purchased Nokia mobile (Model No 7210 Supernova) last year.It had a warranty for one year.\nI have lodged many complaints in the past and still the Software problems keep coming up.\n\nNow I am fully dissatisfy with the services and need to get my Phone Replaced, or my\namount with the suitable interest rate and compensation, else I will file a complaint with\nthe Consumer Court under the Consumer Protection Act of 1986 Sec-12 .\n\nI seek compensation for the mental agony caused due to his deficiency in services and inconvenience faced due to the problems occurring on day to day basis.I m completely fed up and frustrated now.\n\nVasu Patil\n   House No.8, 608 B Ward Salokhe Park Kolhapur ,Maharastra\nE-mail: patilvasudeo011@gmail.com\nPh. +91-9960283244,+91-9028458244\nDt. 29/11/2010","metadata":null,"isApproved":true,"createdAt":"$D2010-11-29T07:04:20.000Z","updatedAt":"$D2010-11-29T07:04:20.000Z","authorId":"73325980156310","postId":"75800082645398","parentId":null,"author":{"id":"73325980156310","nickName":"Guest","username":"guest_73325980156310","email":"guest@example.com","role":"USER","isAdmin":false,"image":null,"metadata":null,"salt":null,"publicKey":null,"lastLogin":null,"failedAttempts":0,"lockedUntil":null,"recoveryPhraseHash":null,"recoveryCreatedAt":null,"createdAt":"$D2005-01-01T00:00:00.000Z","updatedAt":"$D2005-01-01T00:00:00.000Z"}},{"id":"79106955805078","content":"I’d like to focus my comment on Strategy: Good view of CRM systems as a whole. I’d like to focus my comment on Strategy, a very important necessity for the success of your CRM system. Knowing where to begin with a strategy is often the hardest part. The strategy must be based on the customers' needs and the requirements of your staff to meet them. The strategy should endeavor shorter lead cycle times with customers; consider end user training; include a data audit; and establish new analytical measures tied to customer-centricity. Additional recommendations can be read from the whitepaper Intelestream has written on the subject which can be downloaded by visiting: http://www.intelestream.net/en/whitepapers/crm-as-a-strategy.html","contentHtml":"I’d like to focus my comment on Strategy: Good view of CRM systems as a whole. I’d like to focus my comment on Strategy, a very important necessity for the success of your CRM system. Knowing where to begin with a strategy is often the hardest part. The strategy must be based on the customers' needs and the requirements of your staff to meet them. The strategy should endeavor shorter lead cycle times with customers; consider end user training; include a data audit; and establish new analytical measures tied to customer-centricity. Additional recommendations can be read from the whitepaper Intelestream has written on the subject which can be downloaded by visiting: http://www.intelestream.net/en/whitepapers/crm-as-a-strategy.html","metadata":null,"isApproved":true,"createdAt":"$D2010-09-27T04:08:15.000Z","updatedAt":"$D2010-09-27T04:08:15.000Z","authorId":"73325980156310","postId":"75800082645398","parentId":null,"author":{"id":"73325980156310","nickName":"Guest","username":"guest_73325980156310","email":"guest@example.com","role":"USER","isAdmin":false,"image":null,"metadata":null,"salt":null,"publicKey":null,"lastLogin":null,"failedAttempts":0,"lockedUntil":null,"recoveryPhraseHash":null,"recoveryCreatedAt":null,"createdAt":"$D2005-01-01T00:00:00.000Z","updatedAt":"$D2005-01-01T00:00:00.000Z"}}]}]